Privacy Policy

Last Updated: July 18, 2026

Introduction

Vaughan Credit Union ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vaughancu.com, use our online banking services, or interact with us in any way.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

1. Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name and contact information (email address, phone number, mailing address)
• Date of birth and government-issued identification numbers
• Employment information and financial details
• Account credentials and login information
• Transaction history and banking activity

2. Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address and browser type
• Device identifiers and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To operate, maintain, and provide our banking and financial services
• Communication: To send you newsletters, updates, and promotional materials (with your consent)
• Security: To protect against fraud, unauthorized transactions, and other security risks
• Legal Compliance: To comply with legal obligations, regulatory requirements, and law enforcement requests
• Improvement: To analyze usage patterns and improve our website and services

Newsletter and Email Subscriptions

When you subscribe to our newsletter or email updates, we collect your email address and may track your engagement with our communications. You can unsubscribe at any time by:

• Clicking the "Unsubscribe" link at the bottom of any email
• Contacting us at admin@vaughancu.com
• Calling our member services line

We do not sell, rent, or share your email address with third-party marketers. All email communications are sent directly by Vaughan Credit Union.

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Multi-factor authentication for online banking
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Secure data storage with access controls

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

• Service Providers: Trusted third parties who assist us in operating our website and services (e.g., hosting providers, payment processors)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for certain uses of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy was last updated on July 18, 2026 and is effective immediately.